Luggage Storage Service
Is there a charge for luggage storage?
Luggage storage is completely free, but only for guests who are about to stay or have stayed at Mr.Mantter.
Is there a limit on the number or weight of bags?
To make the rest of your trip easier, there is no weight limit. Please pack your luggage securely, and keep it to one suitcase per person, no larger than 32 inches.
Can I leave valuables with my luggage?
Mr.Mantter luggage storage is a free service, not a paid safekeeping service. We recommend keeping valuables with you or using a paid locker.
How long can I store my luggage?
Free luggage storage at Mr.Mantter starts from 3 days before your check-in date, and after check-out you can leave your luggage until 7:00 PM that day. One suitcase per person, no larger than 32 inches. If something comes up and you cannot return to collect your luggage at the agreed time, please contact us.
If luggage is not collected for more than five days and we cannot reach you, we will ask the local police for help.
If I cannot get back to Taichung, can you send my luggage to me?
We can arrange shipping, with the shipping fee paid on delivery or collected from you in advance.
Once your luggage is handed to a courier, Mr.Mantter is not responsible for damage or loss in transit. If possible, we still recommend collecting your luggage in person.
Is there anything I cannot store?
Living things and items prohibited by local law cannot be stored. If we notice anything unusual when storing your luggage, we may ask the local police for help.
Can I store food or fresh produce?
Food or items that need refrigeration or freezing cannot be stored, and we cannot guarantee food safety during storage. We recommend keeping food with you.
When can I drop off and pick up luggage?
You can pick up stored luggage during front desk hours. If you miss front desk hours, please collect it during front desk hours the next day.
Where is luggage stored?
Please place your luggage in the designated area. Do not leave it on the lobby side tables or sofas, where other guests rest. If luggage is not stored as required, front desk staff will move it to the designated area under hotel rules.
Package Receiving Service
How do I use the package receiving service?
If you need us to receive a package for you, please contact the hotel in advance with your booking number and the package’s expected arrival time and size. We cannot receive packages without booking details, packages we were not told about in advance, or packages that require payment.
When can packages be received?
Packages are received only during front desk hours, 9:00 AM to 9:00 PM. Packages cannot be received or collected outside these hours.
Can you pay for a package for me?
The front desk cannot hold cash for packages that require payment on delivery.
Can you receive fresh produce, food, or cash for me?
The package receiving service cannot accept food that needs refrigeration or freezing, fresh produce, items near their expiry date, or cash. Mr.Mantter may refuse any suspicious item. Please let us know before you use this service.