Mr.Mantter Pet-Friendly Policy: Summary

Pets Are Welcome. For a Pleasant Stay with Your Pet, Please Read These Rules Carefully

1. Booking and Fees

• Advance notice: Please tell us at least 48 hours in advance so we can arrange a pet-friendly room.
• Pet fees: We charge a cleaning fee of NT$800 per night for the first pet and NT$500 per night for the second (service animals excepted).
• Cancellation: If you need to cancel, please tell us as early as possible to avoid extra charges.
• Check-in: To make check-in go smoothly, please check in before 8:00 PM.
• Please note: Pets are strictly not allowed in rooms that are not pet-friendly.
• Violations: If a pet is brought into a room that is not pet-friendly without telling us in advance, we will charge an additional cleaning fee (from NT$2,000) plus related charges.

2. Deposit and Cleaning

• Deposit: We collect a NT$2,000 deposit at check-in. If there is no damage, it is fully refunded at check-out.
• Special cleaning fee: If your pet leaves stains or odors, we charge a cleaning fee of at least NT$800.
• Fees: Each room can host up to two pets. Fees are NT$800 per night for the first pet and NT$500 per night for the second. (Service animals excepted)
• Note: For pets 20 kg and over, please let us know in advance, and an extra fee may apply. (Service animals excepted)

3. Pet Types and Weight

• Welcome: Cats, small and medium-sized dogs, and caged pets (such as guinea pigs and rabbits).
• Weight: As a rule, pets should be 20 kg or less. For pets 20 kg and over, please let us know in advance.
• Health: Please make sure your pet is healthy and vaccinated.

(Cats and dogs need proof of rabies vaccination.)

(For caged pets, owners must tell us in advance whether the pet has any infectious disease.)

• Before check-in: Dogs and cats must be treated for fleas and bathed before check-in.

4. Public Areas

• Keep pets secured: In public areas, keep your pet on a leash or in a carrier and watch them at all times.
• Clean up: Please clean up after your pet right away.
• Cleaning wipes: Wipes in the lobby are available for quick pet cleanups.

5. Room Rules

• Do not leave pets alone: Please do not leave your pet alone in the room.
• Take care of the furniture: Please keep your pet from damaging the furniture in the room.
• Damage: You are responsible for any damage caused by your pet.
• No bathing pets in the bathroom: Please do not bathe your pet in the guest room bathroom.
• Bring your own supplies: Please bring your pet’s supplies, food, and medication.
• Keep the room clean: Please keep the room clean at all times and clean up your pet’s waste right away.
• Used cleaning supplies: Put cleaning supplies used for your pet in a trash bag.
• Pets on the bed: If your pet goes on the bed, lay a pet mat or pee pad on the bed first.

6. Other Reminders

• Noise: Please make sure your pet does not make loud noises that disturb other guests.
• Contact details: Please give us an emergency contact number.
• Special requests: If you have special needs, please let us know in advance.
• Safety: You are responsible for your pet’s safety and health at the hotel.
• Registration: At check-in, please fill out a pet registration form and sign the agreement.

7. Rules for Everyone

• Good behavior: Please make sure your pet behaves well and does not disturb others.
• Violations: If these rules are broken, we may end your stay without a refund.
• Emergency contact: Please give us an emergency contact number.

Thank you for your cooperation. We hope you and your pet have a pleasant stay.

Pets Are Welcome. For a Pleasant Stay with Your Pet, Please Read These Rules Carefully

1. Booking and Pet Fees

• 1.1 Book ahead

To make sure you and your pet have a pleasant stay, please tell us in advance that you will bring a pet and confirm that a suitable room is available. Pet-friendly rooms are limited, so we recommend booking at least 48 hours before check-in. If you did not tell us when booking, we may charge an additional fee or decline your stay, depending on the situation.

• 1.2 Pet fees

Each room can host up to two pets. We charge a cleaning fee of NT$800 per night for the first pet and NT$500 per night for the second. This fee lets us clean and disinfect the room more thoroughly, so the next pet can stay comfortably too. Service animals (such as guide dogs or emotional support animals) are not charged.

• 1.3 Cancellation

If your plans change and you need to cancel, please let us know early. This lets us offer the room to other guests with pets and helps you avoid extra charges.

• 1.4 Please note

Pets are strictly not allowed in rooms that are not pet-friendly.

• 1.5 Violations

If a pet is brought into a room that is not pet-friendly without telling us in advance, we will charge an additional cleaning fee (from NT$2,000) plus related charges.

2. Deposit and Cleaning

• 2.1 Pet deposit

At check-in we collect a NT$2,000 deposit, by credit card pre-authorization or in cash (New Taiwan dollars). It covers accidental damage to room facilities or extra cleaning. At check-out, if there is no damage and no special cleaning is needed, we refund the full deposit.

• 2.2 Pet fees Each room can host up to two pets, NT$800 per night for the first pet and NT$500 per night for the second. Pets 20 kg and over: please let us know in advance, and an extra fee may apply. (Service animals excepted)
• 2.3 Special cleaning fee

If your pet has an accident in the room, stains the furniture, or leaves a lot of hair or odor, we charge a cleaning fee of at least NT$800. Thank you for understanding. This keeps the room comfortable for every guest.

3. Pet Types and Weight Limit

• 3.1 Pets we welcome

We welcome cats, small and medium-sized dogs, and small animals that can stay in a cage (such as guinea pigs and rabbits).

• 3.2 Weight limit

So that every pet can stay comfortably, pets should be 20 kg or less as a rule. If your pet is 20 kg or over, please let us know in advance.

• 3.3 Pet health

Please make sure your pet is healthy, free of infectious diseases and parasites, and fully vaccinated. This protects the health of other pets and guests.

4. Etiquette in Public Areas

• 4.1 Use a leash

For your pet’s safety and other guests’ comfort, please keep your pet on a leash or in a carrier in the hotel’s public areas.

• 4.2 Clean up

As a responsible pet owner, please clean up your pet’s waste (and vomit) right away to help keep the hotel clean.

5. In-Room Rules

• 5.1 Do not leave pets alone

Please do not leave your pet alone in the room. Pets can get anxious or have accidents.

• 5.2 Take care of the furniture

To keep the room clean and comfortable, please try to keep your pet from damaging the bed, fabrics, or sofa.

• 5.3 Damage

If your pet damages anything in the room, you will be responsible for compensation.

• 5.4 No bathing pets in the bathroom

Please do not bathe your pet in the guest room bathroom. It can block the drain or get the room wet.

• 5.5 Bring your own supplies

At check-in we give you a pet welcome kit (poop bags, a small toy, a food bowl, pet wet wipes, and pee pads). Every pet has different habits, so please bring your own food, supplies, and medication.

• 5.6 Keep the room clean

Please keep the room clean at all times and clean up right after your pet goes to the toilet.

• 5.7 Used cleaning supplies

Seal used pet cleaning supplies right away and put them in a trash bag to keep the room hygienic.

• 5.8 Pets on the bed

To keep the bedding hygienic, always lay a pet mat or protective pee pad on the bed before your pet gets on it, so the next guests also get a clean bed.

6. Other Reminders

• 6.1 Noise

Please make sure your pet does not make loud noises that disturb other guests. If other guests tell us your pet is too loud, we will ask you to keep the noise down. If the problem continues after two reminders, we may ask you to change rooms or, to protect other guests, to check out early. Thank you for understanding.

• 6.2 Emergency contact

Please give us an emergency contact number so we can reach you if needed.

• 6.3 Special requests

If you have any special needs, please let us know in advance and we will do our best to help.

• 6.4 Disclaimer

We cannot take responsibility for any health problems or injuries your pet has at the hotel. Please keep a close eye on your pet’s safety.

• 6.5 Pet registration

At check-in, please fill out a pet registration form and sign a statement agreeing to follow the pet-friendly policy.

7. Rules for Everyone

• 7.1 Well-behaved pets are welcome

Please make sure your pet behaves well and does not threaten or bother other guests or staff.

• 7.2 Violations

If any of the rules above are broken, we may end your stay without any refund. Please follow them.

• 7.3 Emergency contact

Please give us an emergency contact number so we can reach you if needed.